Returned Goods Policy- Guidelines
Any item may be returned within 7 days of invoice FREE of charge where it is received in error or is faulty for a full credit. This error applies to items sent but not ordered. (It does not cover items no longer required due to "change of mind" circumstances.)
Any item requiring return outside of these guidelines may be subject to a restocking fee dependent on the item being a standard stock line and it's return in a saleable condition. Restocking charges are simply to cover freight and warehousing costs on no fault purchases.
Simply call your Office National care centre with the relevant information including
- Product code
- Invoice number
- Date of purchase
- Specific pick-up details.
Or Download the Howard_William_RA_Form.
Please ensure the item is wrapped for transport.
We will do the rest and your credit will appear on your next statement.